Rochester’s World Class Answering Service

Property Management Answering Service

Alliance Communications is an Award Winning 24/7 answering service to Rochester since 1987. Our customer service agents pride themselves by helping property management firms and owners to maintain a positive and healthy relationship with their residents and guests by responding immediately and accurately.

 

Alliance Communications currently provides answering services to thousands of multi-family, commercial and vacation property units. The unique needs of each of these types of properties command that each of our Apartment Answering Service client accounts are scripted according to their individual needs. Our lengthy experience has taught us that multiple protocols will eliminate the possibility of lost sales leads or costly maintenance problems due to inaction. Our courteous customer service agents are thoroughly screened and tested, with the average agent having 6 years with our company. We focus our hiring on common sense thinkers with keen instincts leaving you with the assurance that your calls are routed quickly and accurately to the appropriate sales agent or maintenance personnel. Our ability to document every key stroke and record every call during the messaging process will provide you with the best after hours maintenance dispatching available to eliminate the possibility of missed protocols or misunderstandings with residents and guests

 

Whether you choose to utilize our services 24 hours per day or for overflow support during your office hours and/or after hours, our staff will partner with your company to provide the customer service levels that you expect of your own staff.

 

Some of the more common services that Alliance Communications provides to our property management firms in Rochester include, but are not limited to:

Concierge ServiceScreen & Dispatch Maintenance Issues
Capture New LeadsCheck-In or Check-Out
Remote Security Gate OperationLive Chat from your website

 

Some examples of our Commercial & Residential Property Management Clients Include:

Government Housing AuthoritiesApartment Communities
Commercial Buildings/Property Management CompaniesVacation Rental Properties
Condo Hotel SalesReal Estate Companies
Condominium CommunitiesHome Owner Associations
Mobile Home CommunitiesHousing Authorities

 

Please call us today to see how our Live Operators can help you with your remote answering service, remote receptionist and after hours message taking needs! 800-555-3738