Rochester’s World Class Answering Service

Answering Service for Municipalities & Government

Alliance Communications provides 24/7 government and municipal answering services to cities, counties, parishes, states, military facilities and other government agencies.


Our extensive experience, since 1987, with government and municipal answer services include city utilities, public health and medical organizations, housing authorities, military facilities, water management districts and more.


Our compassionate Customer Service Agents will handle each call will accuracy and confidentiality. Every Agent is thoroughly trained on the rules and regulations of HIPAA and HITECH and our call center is 100% HIPAA Compliant.


Alliance Communications Center is a supporter of government initiatives. We are actively seeking relationships with Government and Quasi-Governmental Agencies. We look forward to providing Answering Service and Call Center services by Invitation to Bid, Request for Proposals or Requests for Quotes.


Some of the services we provide to our government and municipality clients include 24/7 call answering; after-hours, weekend and holiday call answering; call screening; call dispatching; maintaining an on-call schedule; following escalation procedures and detailed daily, weekly and monthly reporting.


Please call us today to see how our Live Operators can help you with your answering service and call center needs! 800-555-3738