Rochester’s World Class Answering Service


The mission of Alliance Communications is to be a leader in our industry by delivering superior Call Center support to our clients and callers; supporting our community; while providing a pleasant and meaningful experience for our staff.


Alliance Communication's Core Values

Always be proactive, eliminating the need to be reactive
Attitude is everything
Hard work is always rewarded with hard play
Achieve excellence by providing a personal touch
Each client’s uniqueness is recognized as if they were the only client
Treat each other like Family


Alliance Communications is a nationally recognized, award-winning Call Center and Answering Service who provides 24/7 support to our clients across the United States and abroad 365 days per year.


When selecting individuals to join the team at Alliance Communications, we select those who have a professional personal presentation; warm, clear speaking voice; excellent communication skills, including perfect spelling and grammar; quick reading and listening comprehension skills; and a minimum typing speed of 35 wpm. Alliance Communications team members must also be responsible individuals with reliable transportation, as perfect attendance and punctuality are vital to properly serving our clients. To ensure a pleasant working environment for all of our staff, a positive attitude is crucial. Our team members must also possess the ability to work effectively and efficiently independently within a group setting.


In the role of Customer Service Agent, the primary function is to field incoming calls, text messages, emails or web-chat messages for our various clients. These transactions are presented to Agent’s screen where instructions for answering, screening and properly processing these transactions are displayed. Customer Service Agents are evaluated based on their performance on a weekly basis.


Please complete the Application for Employment form. Once we have evaluated your qualifications, a voice screening process is the next step. If we have determined you are a good fit, you will next be asked to complete further screening and testing processes.


Please print our employment application and
Fax to 407-447-6000
Or scan and e-mail to:

Click here for Employment Application


Thank you for your interest in Alliance Communications.